I don't understand why a customer should have to pay to have a service person out to upgrade their service. The customer is going to pay more for the upgrade so Comcast is going to increase their profit. I don't have a box so I will have to wait around during their "window" of 5 hours and pay them for doing so. There has been many times in the past when I had to wait over five hours for the service person to arrive. Oh well, guess I'll have to watch comedy central on-line. I feel better now.
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