In October I triggered a stereo on the 3-year support strategy, and compensated entirely by check.in May XM impaired my support, along with a month later delivered my consideration to selections displaying a balance due of $163. Within the intervening weeks, my claims (on the prepaid consideration) appeared as though these were made up of a random number generator.
-The November '08 statement confirmed my cost of $307, an $401 cost for "XM Support", an credit of $339, along with a balance due of $66
-The Jan '09 bill confirmed a prior stability of $68 (Dec included a $2 overdue charge), along with a credit of $376.15 for "Changes/breaks", and a sum due of $-307 (credit)
-there is no statement in Feb, and also the March statement extended to exhibit a credit stability of $307
-per week following the March declaration, service was disturbed. My spouse approached customer support and was informed there is a balance due of $41. Irritated and anxiuos to obtain support reactivated, she settled the total amount within the telephone by creditcard.
-24 hours later, a declaration was released displaying a prior (credit) stability of $307, the current cost of $41, a cost of $349 for "XM Support", a cost of $14.99 for "Initial charge", a $14.99 credit for "Changes/breaks", and a sum due of $0.00. The consideration depth confirmed the stereo was today on the fresh 3-year contract by 3/18/09
-the very first week of May, we included another stereo on the 2-year agreement, for a sum (based on the CSR and XMis printed prices) of $188 plus $14.99 service charge.
-per week later a declaration arrived displaying the brand new radio and also the proper costs within the depth for that stereo. However the remaining declaration was hash. The support depth for that current stereo (the main one using the compensated 3-year membership) today confirmed a-1-year subscription (and a sum due as though the 3-year subscription had never existed). The consideration overview confirmed a prior balance of $262 (only 3 months following the next May declaration confirmed a $0.00 stability), a brand new cost of $265.79 for "XM Support", an an "Changes/credit" of $186, along with a balance due of $358.
-there is no declaration for May
-The July declaration confirmed a prior stability of $358, and an credit of $66, having a balance due of $299, and also the next stereo was longer shown about the consideration.
-I approached Customer Support, and following a half-hour of "however the statement claims your debt...", I acquired a CSR boss to-go in the last decades claims with me, line by-line. While he got towards the finish he decided that not just was the consideration "an overall total chaos", but he believed we were really owed a credit. Sadly, he also stated that he did not possess the expert to fix the issue which he'd need to send it to Sales for evaluation.
-exactly the same evening whilst the above telephone call, a brand new declaration was released, displaying a prior stability of $301, an "Changes/breaks" of $172, along with a new stability of $135
-per week later I had been approached be somebody from Sales, who might just state (again and again) that there is a balance due of $135. Me - "think about the canceled check I am keeping to get a 3-year membership" - him - "You've a balance due of $135". After I insisted he feel the previous decades claims with me to describe the total amount, he explained he would need to move me to his boss, but that she was unavailable and might contact me back inside the time.
-which was the final I noticed from XM Radio... Till I received a selections notice from CCA (XMis dog selections company), today declaring a balance due of $163
-in order it stands, XM Radio supplied me with 8-weeks of support. As a swap, I Have settled $350, and they are trying to gather one more $163. That calculates to nearly $65 per month to get a $12.95/month support.
I suppose my next thing is small-claims judge along with a criticism to my Condition Attorney General
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