Usacomplaints.com » TV & Radio » Complaint / Review: Direct TV - Illing of unauthorized charges, poor customer service. #457555

Complaint / Review
Direct TV
Illing of unauthorized charges, poor customer service

I'd Primary TV for nearly 9 years and chose to select another supplier because of price. After I named nowadays to stop my support with Strong TV they offered me difficulty to stop after which explained I'd possess a $250.00 cancellation charge. They express I'm under agreement for 1 5 years. Humorous been together for nearly 9 years and that I am still under agreement. Therefore today they (mentioned by telephone) are getting my charge card I've on document and maynot provide me using the precise quantity for costs. I looked over my account today and realized that I've over $500. Oo of costs pending on my bank account. That has the best to approve that much cash from my banking account without having my agreement. I named Direct TVis customer support 2 more occasions for a reason. The 2nd telephone call I had been set on store to get a lengthy time period and hungup on. The 3rd period I had been informed another person would need to assist me and phone me back (They nevertheless has yet to call-back.) Therefore today I sent them through their contact website. Today it actually upsets me more as today they're informing me the termination charge is $260.00, five bucks significantly more than after I initially terminated today. I questioned why I still haven't obtained a contact as guaranteed displaying my termination and costs. They mightnot provide me grounds. I doubt I'll obtain the mail because they nevertheless do not seem worried. However now I'm givin grounds why I'm obtaining termination costs after being truly a faithful client for nearly 9 years. They express in November when my previous recipient I taken care of not rented went started my new agreement for 1 5 years. The woman I talked to to-order a brand new recipient that price around $70.00 mentioned that since my were aged she'd deliver me devices to displace my previous versions. I just required one recipient but she delivered two. I had beennot billed the $70.00 for every recipient but just around $25.00. I thought she had been good since I have was quite a long time client. But I had been incorrect, this really is where I had been being scammed and that I did not recognize it. Because she didn't cost me I had been placed on agreement for 1 5 years.interesting how used to donot understand till I visited stop. And so I might have settled $70.00 for just one recipient that I required at that time or today spend $250.00 which a couple of hours later risen to $260.00 to stop my very long time support. She must have described this in my experience and also the proven fact that I had been likely to be placed on agreement again. I'd previously prepared at that time to stop in April when my web ended with another organization. I needed to pack my providers to create them cheaper but I'm discovering that you simply need to spend to stop despite being using the organization for nearly 9 years. I'm still awaiting an answer to discover just how much more my costs will soon be after I observed that impending cost over $500.00 on my banking account. Humorous when I am not really behind on my cost for them and my statement is about $75.00 per month. What else may they be getting me? For their customer support, it hurts! I had been placed on store and disconnected and another period advised another person might contact me back. Only time I really could acquire some solutions were after I sent. Imagine they cannot manage clients about the telephone. I suppose they suppose I'dnot return like a client so that they want to get all of the cash out-of me today while possess a possibility! Unfortunate as today after managing me in this way, I'll never return to them!


Offender: Direct TV

Country: USA   State: Tennessee   City: Lascassas

Category: TV & Radio

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