I can't believe I fell for it again! I have Direct TV back in 2004 and cancelled my service after a series of debacles with their "independent" contractor that they employ to install & "service" their satellites & receivers. Direct TV takes no responsibilty for their service, errors, issues or if they completely ignore a service call. Well, I was suckered into coming back... Fool me twice... They screwed up my installation order, did not give me what I had ordered and then charged me for the upgrades that I had originally asked for. When I called Direct TV about a $115.00 overage on my 1st bill, they said there was nothing they could do for me because the installation company was an independent contractor and they did the right thing. Because they screwed up I have to pay for it??? I am in customer service, I write down everything, times, names, details of all calls logged with them. I wrote down what I was supposed to get 3 times, I know it was not my error. I loathe direct tv, they have the worst customer service of any company i have ever seen.
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