Usacomplaints.com » TV & Radio » Complaint / Review: DirecTV - Prices-Terms of Agreement. #439335

Complaint / Review
DirecTV
Prices-Terms of Agreement

I assisted a spanish-speaking buddy subscribe to DirecTV support via a bundled deal with AT&T solutions. We invested over an hour or so about the telephone using the AT&T consultant to verify all the information on the bundle and pricing. Throughout that preliminary purchase, we were cited a cost of $29.99 monthly for 12 months for that Option Additional bundle, as well as the extra $5 monthly per receiver (within the first recipient). He gets his first statement, and also the cost charged for that bundle is $57.99 having a cost guarantee credit of $3.00 monthly for 12 months. While calling DirecTV, they state that once support is started, you've TO possibly move online and subscribe to the rebate, or contact a unique division and make an application for rebate. This is actually the only approach the cited price could be recognized to get a twelve-month period. Also it does not imply that your first twelve months is likely to be reduced, only 12 months. Therefore the first couple of months expenses might be in the higher level. And so I went online, and adopted the directions for that rebate procedure, and unearthed that in the place of a $25 monthly rebate, we were just provided a $15 monthly rebate. DirecTV agreed to contact AT&T and examine the problem together. This agreement between AT&T and DirecTV is fresh (about 8 weeks). Directv ultimately attempted to solve the variations in quantities, but never could completely solve the problem towards the original quantity decided. It got me 2 hours of my time-on the telephone and also the scenario wasn't totally solved. After which, if you like to go more and visit settlement (that you need to, can't report match), it'll set you back a fee of $400.00 along with a $125.00 processing fee. Be careful concerning the problems of any contracts with DirecTV before you receive support.

SEE THE FINE PRINT. Doc your phone conversations with individuals complete name and/or staff id range, day, and period. Obtain anything you may WRITTEN DOWN. Do not trust that the dental contracts may be recognized.


Offender: DirecTV

Country: USA
Site:

Category: TV & Radio

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