Not only is Direct TV one of the worst companies to deal with in terms of service, they are rude on top of that. When our receiver stopped working after 5 months, we had to pay for shipping for a new one.
When I asked the customer service rep why I would have to pay when I was renting their receiver, she simply said that "it was very hard to understand if I didn't know how it worked." She also told me that she could see how "it is frustrating to people who cannot afford it." It was not that I couldn't afford it. I just didn't understand their justifications for making me pay. They are the worst!
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