We recieved a bill last May, after about 2 years of service, with an additional $109.00 worth of Pay-per-view charges. Mostly adult titles. We had all pay-per-view activities blocked as we had an Alzhiemers patient in the house sometimes. The odd thing was the movies being billed for were rented 14 months prior. They say the equipment was sitting around and somebody forgot the card in the box. Which was mailed back from an upgrade done after we moved. When we contacted them about this we were told basically that they don't make mistakes, and we needed to pay it now or we would be billed for the remainder of our contract and shut off. We asked for a dispute department, and after several phone calls of people telling me in several ways that they own me and I needed to pony up the dough or else, we finally got one, we sent 2 letters, and 1 fax, and several unreturned phone calls.
Now, we have no TV, and a big bill, that has apparently been sent to collections. Since it is in collections, DirecTV cannot touch it, but the collection agency would surely work with me on this dispute! Right!!! Has anyone ever had a collection agency 'work' on anything for them? I would love to hear about it. Meanwhile, I was told if I paid off now, and paid a hefty deposit now, She would gladly start me with new service. I calmly suggested some contortionist activities for her. Any ideas? Solutions? Related issues?
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