In short, we canceled service with DirecTv and continued to get billed. We called and made sure our service was indeed canceled (which always takes AT LEAST 30 minutes to get connected with a REAL person), and they said yes, they would refund our money and send a confirmation # via e-mail. Well, they never actually sent us the e-mail with the confirmation #, and we continued to get billed.
We went back and forth like this for 3 months, with them assuring us that our account was canceled and we would not have to worry. They are liars, and there must be something in it for their salespeople to not let someone cancel an account! We went ahead and paid them for 2 months of service we didn't use just so our credit score wouldn't go down from waiting for them to actually cancel our account!!!
Would NOT recommend doing business with them!!! We now have Comcast, and although they are not perfect, their customer service has been GREAT!!!
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