I had DirecTv for the better part of 12 years. The other dish providers were constantly at my door, in my mailbox, etc., offering their free items. I declined them every time. DirecTv did not make any attempt to maintain my status as a customer, and each time I called them to let them know that the other providers were circling their wagons, they made no offer of free anything to retain me. I eventually dropped them after 12 years. Now that I am no longer a loyal customer, I am eligible for the free DVR and HD packages, etc.
But to my point: I have a credit balance and I have been waiting for this "refund" for at least 8 weeks... That's two (2) months. How about if I had paid my bill to them over the course of my 12 years in "6 to 8 weeks"... That is when they are telling me to expect my money! I have called time and time again and have found that I am only able to speak to a customer service representative. I have wasted time and energy trying to get an honest response from a dishonest company that hides behind scripted responses from call center personnel who are trained to ONLY use those responses, and I STILL do not have my refund. I was able to get an Escalation number and a number for a supposed "Refund Department," but this results in an auto-answer from a fax machine. Once again they hold true to their misleading and dodging ways...
I will NEVER sign an agreement with this organization again, and I warn anyone who is considering DirecTv as their provider to seek an alternate, less expensive route.
I am extremely put off at the way they treat (rather, fail to treat) their customers. I was with them for over a decade and they continue to stall and strong-arm me even after our agreement has terminated.
0 comments