So, I'm sure there are several reports on here for the scam artist also known as Comcast. Let me tell you my story.
My family and I signed up for Comcast's 'triple play'. Phone, internet and cable television. We got a 6 month promotional deal. It was great. We had free on demand, etc. Before our 6 month trial was up, we called them and told them we wanted to down grade our cable to basic only. We didn't want to pay those outrageous prices once the 'promotion' was up. They took the information and confirmed. The next bill we got, they HAD NOT adjusted what we requested. Our bill was for well over $200. We then called Comcast, spoke to a very nice gentleman who apologized and told us to only pay what our new service required. We did that.
Next month comes along. We get our next bill. Guess what?! Now we have a past due balance of the difference we didn't pay on our last bill. (Because we were told it was their error and we didn't have to) We called again. This time, a very nice woman told us she saw the error, was taking it off of our account and our billing would be right after this. She also saw that we were not on a bundle deal. She told us we should be on this so called bundle deal and readjusted our account.
Next bill comes. AGAIN we have a past due amount and now it says we must pay in 10 days or our service will be interrupted. Are you kidding me?! We called AGAIN. This time, the gentleman (keep in mind we've now spoken to different people every time we've called) and he said he would adjust it and have a manager call us since we were having such a hard time with our billing. The manager did finally call. 5 days later, on a Sunday night while we were out. No message was left. All we had was an 800 number on our caller ID.
We called back one last time. This time we were not as pleasant as we had been the previous 4 or 5 times. We didn't get anywhere. It was 'pay the bill or your service will be cut off'. I now owe Comcast over $300.00. Most of this bill is the 'past due' balance for something we never had/have nor will we have in the future. We are going to pay it and then get the hell out of dodge using Comcast. I can't believe 4 different people told us they got the error fixed and each bill after that was never fixed.
I am so tired of huge empire companies doing whatever they want. I saw a news report about a month ago regarding Comcast. Some poor sole was being charged a $2000 bill by Comcast. Wow. How does this company get away with all of this?! I'm paying for something I never had. Pure profit for Comcast while they run to the bank laughing.
It sickens me!!
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