Mr. Carey, My name is Bruce Snider & I have had DTV for about 3 years. I have had 4-5 problems losing the signal of 1/2 of my channels on one tv. Every time it has been the multi switch that the techs replace. They have all told me that the problem is the multi switch & they not only change it, they give me another one for a spare. Once this spare goes bad I have to call DTV & go through all of these tests that I do before I call. I also do one test that they dont ask about. I go to the multi switch & I can move the problem from reciever to reciever. The problem obviously isnt in the recievers its the mulit switch. This evening I talked to a gentleman that I felt kept trying to make me feel foolish. I asked to speak to his supervisor & he told me it would take 2-3 minutes to get one. He asked more questions & then put me on hold for a few minutes. He came back with the same questions again. I asked for your name & he told me he could not give me that information. I then asked again for a supervisor & he told me to hang on for 2-3 minutes again. I asked him how big was this place that it takes that long for a supervisor when you have talked to him with a problem customer already. He told me that wasn't information he could give me. I then got to talk with John ID#255107 & he started the whole thing over again. I shared with him that I have had this problem numerous times & that I would like a tech to come look at this problem. He wanted me to get my cell phone & go to my garage to do these tests that I have already done. He wanted me to do them again. I shared with him that the garage does not have a telephone in it & that it was about 100 yards from house. Mr Carey, I know you are a busy man & so am I. I would like to spend my off work hours with my family, & not running back & forth from my garage to do tests that I have already done. I pay $81.22 per month for my DTV with TiVO & 2 other recievers & the equipment protection plan. I feel that I do enough for your company & should get the services that I pay for. I have one other complaint & that would be my TiVO unit. When a storm comes & disrupts my service thats OK. I understand weather affects the signal. But the TiVO unit locks up & must be reset. This started happening a few months ago. I have had a tech out to look at it. He told me the dual LNB was bad. I have never seen one go bad & John told me this evening that is very rare. The tech called his boss & was told that if the TiVO unit still worked they couldn't replace it. It has now gotten to the point where it doesn't record all of the programs it is programmed to record. I have to manually set it to record or it will miss shows from the season pass. I only record first runs. Sir, I & my family really enjoy our DTV when its working properly. But for the money I spend I think we should get a little better service when we have a problem. It has gotten to the point where I truly hate to call in with a problem. The service people act like I am a bother to them. Maybe I'm interupting them with my trivial problems. I left DISH network because I liked the DTV set up that my father in law had. He said he had had both systems & liked DTV more & it cost less. I have to agree with him, it costs a little less, the programing is a little better, but lately I have been very disappointed with the service. I thank you for taking the time to read this. I wont bother you or your staff with my trivial problems anymore. If you can help me out & get my system fixed great. If not, whenever my contract is up I will have to move on. If you have any questions please feel free to call me at 614-316-4449 cell during the day. Or my home 614-833-4486 my home in the evening. You can also email me at [email protected]. Again, thank you for your time in this matter, Bruce Snider9490 Salem Church RdCanal Winchester OH 43110
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