My DVR 722 has been acting up and basically gets to the point you can't control it. All you can do is unplug it and plug it back in and wait 5 minutes for it to come back up. I called Dish Network tech support and after getting disconnected by 2 different people who put me through 20 minutes of the same questions, I called back a 3rd time and had the person tell me the DVR needed to be replaced.
So I asked what could be done to get the current recordings off and onto the new DVR. I was told that wasn't possible, unless I wanted to have them enable a port for an external harddrive and that would cost $40.
I asked if there was a way to have the port enabled for a couple days to give me time to copy the recordings over and they said no, once it was enabled it couldn't be removed.
I asked to speak to a manager as it doesn't make any sense to me why I should have to pay $40 for something that isn't my fault and not something I ever plan on using again. The manager said the same thing that there wasn't anything they could do. She said they could apply a $20 credit for the trouble I was having with the DVR so I told her to go ahead. She put me on hold, came back and said the credit had been applied and the port enabled for the ext. Hard drive. I never told her to enable the port and she proceeded to insist that I had given her the ok.
I told her to remove the credit and the port activation as I wasn't playing for it. So now suddenly it was possible for them to remove the port activation.
This really upsets me since I don't feel I should have to pay anything to resolve a problem with their equipment. I know other people have experienced this problem and had to lose recordings because of equipment issues out of their control.
What bothers me the most is that Dish Network simply doesn't care. It costs them nothing to activate that port, yet even though the problem is with their equipment, they won't waive the feel to help keep a customer happy. I just don't get it, but can assure you that I'll be cancelling my service once my contract is up. I think Dish needs to take a lesson from Tivo - with the Tivo DVR you can their DVR to a computer without any charges!
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