This really is educational for individuals within the Baltimore region.
We moved here about the 15th of September and had planned a trip from Comcast to alter our online sites from Savannah to Baltimore. We'd have changed from Comcast a number of days before, but we're certainly not interested in DSL that will be our only additional option which is tougher to obtain immediate Television within our complex than wire (approximately we believed).
Here's my account. The times are mainly correct but I would be down on a single or two.
July 15th, something guy arrived and attempted to connect anything up. There is something amiss using the wire so he explained he'd need to call-in some other team to focus on the line-out there also it might take 5-10 times. Excellent. We waited for 10 times.
July 25th, I contact Comcast. The individual about the telephone (who had been excellent) stated that they noticed that anything occurred using the installation which further support was needed however the purchase had never been posted. These were sorry about this and might attempt to place it through quicker.
July 29th, I contact Comcast, simply to examine. Again an extremely good person about the telephone informs me they noticed I named earlier which we required something phone, however the purchase hadnot attended the best spot. Hmm... Ok. Well, she'd publish it and obtain it towards the correct division. They'd absolutely have somebody, probably a boss, contact me in a few times to ensure everything was established.
July 31st, contact Comcast again. The telephone person claims they begin to see the purchase and it's been delivered right down to support but it appears like nothing has occurred with it. This really is extremely uncommon, obviously. They'renot positive about that so that they move me to a boss/customer service liaison, Bruce Baker. Bruce is shocked in the period of time it has obtained and really wants to get us squared away. He provides us a little credit for the difficulty that we take stating he nevertheless must get support operating again. He views that it's been delivered right down to support but that no body has handled it actually and he'll consider it. He explained he'll attempt to have anything within the functions by mon, however it may be only a little later. He offered me his immediate point and believed to contact him easily did not notice anything by Friday night.
August 5th-July 11th, I contact Bruceis immediate point every single day at differing times of your day but he's never there. I keep messages but he never calls back. You had believe he'd be there at-at least one arbitrary moment every day. Really unusual.
August 13th - Named the standard comcast point to keep in touch with among the normal telephone technicians. He's again, shocked in the insufficient reaction. And, although I'm really disappointed using the service-we are becoming, the folks about the telephone are excellent. It is some pit between the things they state and issues getting done. He shows that I contact the organization headquarters since clearly anything is incorrect in the local-level.
August 13th again - Phone Comcast Corp in Pennsylvania. Regina Richardson discovers it peculiar that there's this type of difficulty but is happy that I caught with-it long enough to create it for their interest. She stated she'd contact them immediately and we ought to observe anything happening quickly. Or even, contact her back.
August 14th - Get A phone from Eugene Bennett at Comcast, another boss/client liaison. He claims he's been designated the situation and anything is likely to be looked after.
August 18th - Phone Comcast/Eugene. He claims he does not have any info for me personally however, but he'll have anything by tomorrow and he'll provide me a phone (Usually tomorrow.) The phone call never comes.
Auguest 20th - Phone Comcast/Eugene (twice). He does not answer his telephone possibly time and that I keep a note the very first time. Personally I think this 1 concept must suffice.
By today we're 35 times late within our change of support and that I have invested more than 6 hours about the telephone with folks from Comcast while NOTHING has gotten accomplished whatsoever. I actually donot realize how this occurs but I needed others to understand.
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