This Television died inside the first 3approximately weeks, no picture but has audio. We're today absorbed in what seems to be a number of endless CS representatives. Within the unique adv'd dept., ECR. Every time we talk to another "broker" who never says the whole report of the situation, I've needed to really get records and drive them to hear what's occurred. They declined to recognize discussions and adamantly WOn't let me talk to anybody above them in obligation. Per ECR, they'll consider my quantity plus one of the supervisors, just after researching the records, will-call (this, I suppose reaches their attention - a return phone isn't expected).
Main point here, the parts are "dropped", per ECR, delivered to the incorrect condition actually and we're being informed to hold back, months possibly, till Samsung finds these components, then and just subsequently may they deliver these same parts towards the nearby merchant/repair center. There's no additional option…I requested to get a schedule - when may their insufficient supplying the components be viewed reason for alternative - the reaction was NO concept??? Among the "brokers" did acknowledge that ECR needs to suggest alternative and elsewhere above them, authorization is given/rejected... I did so ask just how long this could consider - No concept???
I will have "E" rely upon this company.
They've removed completely any feasible software using the consumer in the managing degree... Elimated the knowledge of the repair center supplying assistance within the area by delivering components for them t/e providing them with authorization to really begin to see the Television and identify the issue... Removed all evidence of discussions, except on the finish where they claim they're "saving"... Required verification, even yet in the shape of summaries, aren't allowed or given towards the client.
Irrespective of legitimate paths and grievances towards the Atty. Gen. Of our condition, I actually donot have any wish of actually solving this. We are composing it down like a duty dropped for that year since its worth has ended $1,000... It's the same as we offered Samsung the cash plus they overlooked to come back something for the expense. I really hope the duty advisor confirms n/us... Normally, it's been money lost.
It did possess a fantastic picture - I recommend everybody to purchase the warranty in the shop with something Samsung. Atleast Bestbuy and Signal City may remain behind their revenue - unlike this multiple-worldwide organization organized to complete business within an extremely dubious method - it might not be illegitimate, however it sure is dishonest treatment by them of the trustworthy customer-base.
Please suggest if your class-action suit ultimately exists regarding Samsung's Television department
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