The DirecTV satellite receiver I had had since 05 July ceased to function in January but fulfilled its original 12 month contractual obligation. Since my DirecTV service is bundled with Qwest hone/broadband service, I contacted Qwest with the issue. I was transferred to a DirecTV customer service
Representative. On 22 Jan DirecTV sent me a replacement receiver; the older non-functioning receiver was not to be returned. A few days later, he
Replacement receiver & remote control arrived with n operations manual (and nothing more); from a ticker and surface mares, the box was a previously used unit. DirecTV monthly fees were periodically raised from $34 to $55 to exceed my budget. The week of 09 Jun 08 I contacted DirecTV via Qwest to terminate DirecTV service. The service was terminated. On 16 Jun 08, I received a DirecTV
Bill for $260 alleging I had terminated the 2 year contract early. The bill also informs me that if I fail to return the equipment, I will be charged a "non-returned equipment" fee. At no time was I aware that receiving a replacement box would obligate me to a 2 year contract. As a loyal, consistently paying customer for 5 years, this is an unethical business practice. 16 Jun I contacted DirecTV by phone. I voiced my complaint to 3 managers, each of higher rank. The ast, "Regina" would not reverse the charge and would not provide me a name to whom I should address a letter of dispute; she abruptly hung up on me.
I want DirecTV to 1) negate the fraudulent $260 "early contract termination" charge, 2) forward a "0" balance due statement to me, 3) abandon this (and all) unethical business practices and policies, 4) initiate policies that REWARD loyal customers instead of penalizing them, and 5) empower customer services managers to "serve the customer."
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