I tried to call Verizon Fios customer service to discuss the over billing on my bundled account. The billing office closes at 6:00pm EST. I began my call at 5:40 pm est. I have been on hold ever since. I guess that is their solution to customer services. If you have a call on hold just leave for the day and eventually they will hang up.
I HAVE BEEN ON HOLD FOR 5 HOURS AND 42 MINUTES. I am not going to hang up until someone answers this flipping phone!!!
I work in customer service for a large insurance company. If would NEVER treat a customer like this... And to think I left Comcast due to customer service issues!!!
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