» TV & Radio » Complaint / Review: DirecTV - Professional installation. #301549

Complaint / Review
"Professional" installation

Direct TV installation was scheduled for May 4 at 8 am. Technician showed up on time. After discussing dish location, the technician started complaining that my house was difficult. He proceeded to mount the dish and run cables with very little attempt to conceal them. The worst is how they ran them up the side of the house after promising they would hide them under vinyl siding. He tracked mud on to my carpet in two locations, left a pile of sheetrock dust in one.

The signal to one receiver failed due to loose connections within an hour. Calls to the customer service number took forever with long periods of being on hold. One person asked if the work was under warranty. Since it was hours old I would hope so.

Direct offers 200 channels. 50 are in Spanish and may are HD duplicates. Finally everything is extra. As mentioned by others it is bait and switch and then don't deliver company.

Offender: DirecTV

Country: USA

Category: TV & Radio


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