On or around December 21 I named Directv to begin something in a home that my spouse and that I had just bought. The attempted deploy happened on December 26. That evening I had been informed that I'd require another card for that Tivo which was left below and next all the tvs works. The price was $20.00. I applied my charge card about the contractors telephone to some customer support representative stated they'd quickly send the card. The specialist explained that I'd need to do is deploy the card and anything works.
I received the card on December 30. That night I mounted the card and nothing. And so I named tech support team about the problem. A couple of hours of reading figures about the back of the tivo, the card, striking reset switches, switching the tivo down for all five-minute times and talking with 4 various people, the whole program nevertheless didn't function
After many frustrating hours I had been subsequently informed the tivo package was still within the initial owners title of course if I'd delay until Feb 7 they might obtain the program in my own title and make it work. I named the prior operator on December 31 and requested him if he'd contact DirecTV and provide them the okay to place the container in my own name. He decided to achieve this and really did. About the night of December 31 I tried again to obtain it to function... NOTHING
On January 2 I named and requested customer support when they might simply get me a brand new tivo. Their reaction was yes, for $95.99 and that I might obtain in 7 to 10 business days. It was the very best they might do, but still no promise that it'd wok then.
On January 3, I named to talk to a supervisor. I had been questioned why. I offered the key reason why and also the woman attempted to obtain me togo through the machine of troubleshooting. I informed her that I had been prior that and desired not really attempt anymore. She asked me to put up on. Subsequently linked me towards the Disconnection Division who instantly attempted to market me something that I no further was prepared to use.
I rudely asked to talk to a supervisor! Once linked and that I experienced all the difficulties with him and informed him I had been not involved. He then explained that I'd an eighteen-month agreement and could be billed $340.00 to end their support. I expected him, “What service, as much as this time I haven’t had any service! I don't wish to cope with you anymore! ”
On February 1 DirecTV illegally withdrew $324.35 from my bill using my bank card without my authorization and without supplying me using the first little bit of support. Beware!
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