I purchased a Directv contract three weeks ago at a Costco kiosk at their Carlsbad warehouse location. The two people there advised me to purchase an $89.00 HDMI cable set, that I later discovered I did not need for this new service hook-up, so it was returned. They arranged an appointment date for Saturday, 12-29 at 1:30PM. A technician from a company called Ironwood Communications arrived at 11:30AM and was the only nice thing about this whole ordeal, even though he was not at the appointment time, of 1:30PM. Unfortunately, he had to reschedule for the following Saturday, Jan 05 for 1130. We were called by Directv on that date, stating that the technician would arrive "between 11:30 - 2:30PM". No show. We were called again be Directv stating that the technician would arrive "between 5:00 - 6:30PM". No show, no call. We waited until midnight and went to bed. I called Directv Sunday, Jan 06 at 9:00AM, complaining and asking for a technician to come today, since our entre weekend seems to be occupied with this project. She offered me the following Wednesday or Saturday, take it or leave it! I called again and unwound the sales contract. I sent complaint e-mails to Directv and Costco, neither of whom have replied. It seems neither company expects more for their members, or prospective clients. Which is why I will picket their store entrance about Directv and their partner, Ironwood Communications, to bring attention to unsuspecting customers naive to the problems they can expect. Don't get involved with either one - just do a google search on Ironwood Communications and start reading what pops up!
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