Usacomplaints.com » TV & Radio » Complaint / Review: Direct TV - False advertising, poor customer service!. #263979

Complaint / Review
Direct TV
False advertising, poor customer service!

I've telephone numbers to call and report claims to at the conclusion of the!

Gee, there appears to be a pattern below! I'd an identical encounter with Strong TV in California. Whenever we named concerning the advertisement within the email, the salesman explained the price could be $44.95 a month for that Option XTRA development monthly. Additionally, we'd obtain three free weeks of HBO along with a free portable dvd-player. We particularly requested him what our first statement could be once we were having them straight charge our consideration. He mentioned that it'd be precisely $44.95. We questioned if there is other things to be achieved to obtain the DVD. He explained "number." We questioned him just how long the agreement was for and he explained 12 months. We registered and an specialist was sent in 2 times! WHOA, we believed excellent support! INCORRECT, INCORRECT, AND WRONG AGAIN

7 days later, I observed a money for $67.95 on my bill. Direct TV had debited the very first months statement. We named and also the client representative stated that we'd to submit a rebate form with this first statement to be able to PERHAPS obtain the regular refund. We informed them what have been informed from the sales person. They stated we'd to submit the refund type-no dialogue. My partner requested them concerning the dvdplayer. They stated we didn't be eligible for the dvdplayer just because a nearby specialist had emerge to set up the meal and devices. We informed them they had sent the neighborhood specialist-NOT people! They extended using the same stonewall techniques-that the nearby specialist had emerge, therefore we did not be eligible for the free portable dvd-player! We informed them that people desired to stop the support. They stated that we'd 3 times to stop which it had been too late. We'd need to spend $320.00 if we desired to stop! Additionally they stated that we'd an 18-month agreement! We stated "no"—the repetition informed us-1 year. "Sorry, your agreement is for 1 5 years." I told them that it had been fake marketing, deceptive salesman, etc which I had been likely to contact the Greater Business Office. The repetition John stated, "Go ahead!"

Today all of this occurred after 20 TELEPHONE CALLS, BEING HUNG ON AFTER TRANSFERS TO SOME SUPERVISOR THREE TIMES! It was the reaction in the end these calls! I came across this site after these issues! Hindsight is 20/20! Listed here are the locations to phone and also the figures to record your issues to:

(1) federal industry commission:

1-877-382-4357

(2) greater business bureau in colorado:

1-303-758-2100

(3) california state attorney generals office:

1-800-952-5225

Some claims have filed suit. For instance, California, California, Illinois, Iowa, Baltimore, Massachusettes, Montana, Nebraska, Vegas, Nj, New Mexico, Ny, North Carolina, Iowa, Oregon, Pa, Tx, Tennessee, Vermont, and West Virginia registered in case for bogus advertising. Contact this quantity (1-866-966-7226) if you should be in another of these claims and had difficulty before May 11. Phone and are accountable to a state attorney-general workplace to record grievances and perhaps if we group together, anything may happen

Also, contact the local greater business agency if Primary TV is in another condition! When I have continue reading another sites, I'm sure this can not function as the end-of the issues with this specific organization!


Offender: Direct TV

Country: USA   State: Arkansas   City: Salinas

Category: TV & Radio

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