I answered one of those rip-off ads from the mailers that lure you in with free installation, no contract, free equipment, free gifts and rebates. All lies! However, when I called the 800 number to get set up, I asked, "Does this involve a contract?" The lady said, "Oh no!" So I foolishly set up an install date.
The installer showed up late, and then he was totally incompetent and his one goal was to leave. After about 2 hours, he decided he was just going to throw it in there. He did such a bad job that it took 2 different trips of technicians to figure it out, all while I was on the clock, of course. Well, they eventually had to mail the right equipment, which never really works. I told them that I ordered 2 DVRs and only 1 works, so why do I have to pay for two, and they really told me nothing.
Next I had to call customer service to correct the bill because the packages were wrong, then the bill was wrong. Each of these calls took at least 20 minutes to get through to an agent, and each agent, instead of annotating these issues on the account, made me go back through all the problems with each one. It was really horrible. Finally they got the bill right, then just recently.
Let me remind you, I haven't even had this account for 6 months, and the remote goes out just the other day, and it's not even a remote I use every day. I made the customary 20-minute call to customer service, and 20 minutes later, after a futile attempt at reprogramming the remote, they told me I have to buy a new one for $15.00 (their equipment). That was really the last straw for me. Thinking that I didn't have a contract, I attempted to cancel the account and was then told that I have a 2-year contract and that it will be $300.00.
Furious, I called customer service again. After 40 minutes, they told me that initially I'm not on a contract, but after you have had the account for 30 days it automatically turns into a 2-year agreement. I never signed anything like that. I was actually told the opposite by the lying lady who set me up and by the initial incompetent installer. I was also told that customer service and the managers there do not have the power to ever cancel an account and that accounts are never cancelled except by death or the inability to get service. So yes, I am being cheated by Direct TV and all their lies.
0 comments