I’ve been a customer to DirecTV since I cancelled my contract in May because I was moving to a historical building where satellite service is not allowed as they do not want to damage the brick. Today, I was notified that DirecTV withdrew 275 dollars from my bank without my permission due to a supposed late payment. I made my last payment on May 16th, two days after the billing cycle started, and afterwards my account showed that I owed $0.00. When I cancelled my contract a customer service representative also told me over the phone that I no longer owed any money. However, now I’m told I owe the payment from May 14th. I have physical evidence proving that I never missed a single payment in my six years of being a customer and have never received any notice of a late payment. I presented this to DirecTV yet they still refuse to refund the money.
Additionally, eighteen months ago (Jan) I received a free DVR from DirecTV (unsolicited), a gift, they said, for being a loyal customer for so long. But now they claim I owe an early termination fee because when they gave me the free DVR, they also took the liberty to renew my contract without my consent.
Moreover when I first tried to cancel the service I had to explain multiple times that I was unable to carry the contract with me because the customer service representative at the time was steadfast on me keeping my contract regardless of what I was telling him. When I finally got him to understand that it was impossible for me to carry service he told me DirecTV lamented over seeing me go and that they hoped I would reconsider if and when I moved to a place where DirecTV was available. He then checked my account and told me I was all clear to go and that I may in fact receive a refund due to their advanced billing.
Today, the outsourced customer service representative and later customer service manager I last spoke to told me that she was sorry I had been given this alleged misinformation but that there was nothing to be done as that is simply the way things are and that a refund will not happen.
I feel like I’m being scammed and that this is some sort of punishment for cancelling my membership, because of this I have decided to write this open letter to expose DirecTV’s shady and deceitful tactics.
Former DirecTV Custome
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