I almost want to say "you get what you pay for" but in my case, I have paid... At least twice. And I'm getting absolute crap service.
On November 23rd, I booked one roundtrip ticket to Brisbane, Australia, from Los Angeles. The total amount due was 1772.72, which I paid with my debit card. It was charged once, and reflected in my balance immediately as ONE pending transaction. Fast forward a few days, I woke up this morning to a checking account that is 1500 overdrawn (not even including a couple of transactions that aren't showing yet and fees that will no doubt happen soon), and when I went to look, I noticed that there are TWO identical charges for 1772.72. I called my bank, and they said that the charges have been run through a total of three times (one on the 23rd, and twice on the 28th) and that I should call the merchant and. So I immediately called customer service... And after 20 minutes on hold, spoke to someone who told me I needed to talk to the "concerns department" and after 20 more minutes on hold, I spoke to someone who said I need to talk to someone in billing, and after 15 minutes on hold, I spoke to someone else who said I need to talk to the concerns department, but that they wouldn't be available for another two hours, so they would have to call me back. I tried the online chat, I tried emailing, no one is helping me. They all keep telling me the same two things: 1) that according to their records, I was only charged once and 2) that I need to speak to someone else.
Ok, first of all - I am looking RIGHT AT both charges, I'm not crazy. One guy said that I was charged 1752.72 and 20.00 separately, but again, I'm looking right at it, that is not what has happened. I don't appreciate being treated like I'm just making this up for attention or a scam or something.
And second of all - I feel like I'm not really getting sent to different "departments" at all. For as helpful as these people were, they could've been passing the phone to the freaking janitor. I used to work in customer service, and yes it sucks, yes people are angry, and yes a lot of times people call in with * mistakes they've made. But it's your job. And treating me like a non-factor when this is clearly a mistake on the part of your company isn't helping anybody.
Maybe this kind of money isn't a big deal to a some people, but it is a HUGE deal to me. If it wasn't, I wouldn't be looking around on * scammy horrible websites to try and save a couple of hundred bucks. I need this fixed. I have other things to do with my money besides pay one company two times for ONE airline reservation. I was excited about the price, but it's not worth it if they're just gonna screw me over like this.
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