I was stayed at the above mentioned place. When I got in, my room that I had reserved was not ready. I had to go back at 6pm to check in. When I got into my room, the plumbing inside the room did not function. There was feces in the toilet, the sink and bathtub were not draining properly and there was white crusty stains on the bed covers. I had to have the maintenence man come up and fix everything after the plumbing that was backed up into the toilet, backed up into the bathtub while I was in the shower. I was in an inch of fecal and urinal release from the toilet. A night maintenance man came and repaired everything. I was willing to just let all of that go, but then it got worse.
My room was right next to one of the meeting rooms that the hotel rents out. This meeting room had loud music playing. I had to call the front dest to have them turn it down 3 times from 9pm to 12am. Why they would rent out a meeting room next to where a guest is staying, I'll never know.
Then I went to get up from sitting on the bed. As I got up, my foot pressed against the bedframe. There are these sharp steel supports that go acorss the bedframe and stick out. I cut my foot badly on that frame. The Paramedics and the Fire Department arrived. They did everything they could to talk out of being transported for stitches. I finally agreed. I could'nt work the next day due to this injury, which was the reason for my stay. I had to leave after asking for a refund. The Night Supervosor, Golda Mae Salinas, said that she will write a report. They still charged me for the room.
A few days later, I was FINALLY able to reach the Front Office Manager, Geoffrey E. Fagan, I tried to tell him about what happened. As soon as I began to speak, he continually interrupted and and would not listen to me. He was absolutely un-approachable. Every time I tried to talk, he interrupted me. I asked for a refund and he said that they dont give refunds based on complaints. Luckly enough, I used a CREDIT CARD to pay for the room and THANKFULLY They will receive a most enlightening charge-back from the credit card company after I inform the credit card company that I was unhappy with the place and eventually had to leave.
Instead of refunding the $90 I paid for the room, Mr, Fagan wants to play hard ball. He wants to either lose the charge anyways, thanks to credit card laws or suffer a lawsuit that I could file where he would have to pay someone a day's pay to appear on court, probably more than the $90. I don't understand how some people think.
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