I saw this $139.00 Gatlinburg, TN. Promomtion package on Sept. 29th on the web. It was for three days, two nights, quality lodging, two adult, tickets to "Country Tonite" or "Dixie Stampede" and a coupon book with over $700.00 in savings on the web. I called the number 800 335 8411, and was given the sales pitch that I could use this anytime for one year. I informed "Jeanne" the telephone sales person that I would be using this vacation package in October.
She also stated that I would have to go to a sales pitch for two hours about a resort and I would be refunded $50.00 of the cost. I agreeded and she then asked me for my credit card number. I gave it to her and then was informed that the total cost was $211.16 after they had my credit card number and she explained that the additional was for taxes.
Then she turned me over to a gentleman that gave me a confirmation number he informed me that it would take fourteen days to process my purchase after I received my certificate in the mail. I had planned on taking this vacation on Oct. 8,9, & 10 and I relized that I would have to make a change in my vacation time.
That was impossible, so I called the eight hundred number on Oct. 6th and they told me that the package was unrefundable, no matter what. I explained to them that I was in the process of signing a contract to go overseas and it would be impossible for me to use this package in the time allowed.
I was turned over to a Jane Myers, Customer Service Specialist that pass herself off as the customer supervisor and she firmly and strongly refused to do anything about a refund. I still hadn't received anything from them in the mail by Oct. 11, and they never mentioned on the telephone conversations that they did not give refunds.
No business in their right mind would refuse the customer a refund if the customer is not satisfied. I believe this company is running a scam with this kind of telephone sales pitch and no refund policy.
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