I called to place an order for DirecTV. The sales person gave me a detailed list of options with the price. At the completion of the sale, I was given a monthly total of $79.00 per month and a delivery date of the next day or 3 to 5 days. The sales person gave me an account number, a confirmation number and the customer service number I was being transferred to.
The customer service person immediately told me I had been given an outdated package and we would need to change the options, the installation wouldn't be until October 6, and the monthly total would be $99.00 per month. I was looking at a flyer we had received in the mail the day before, and I had the itemized breakdown from the first sales person, and again I was told the amount would be $99.00. I asked to cancel the order.
If the total wasn't the same as what I was originally quoted, I wanted to cancel the order and I wanted a refund for the handling fee I had paid. I was promised a refund in 3 to 5 days. Is the above change in package rates a common occurrence after signing up for DirecTV?
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