We cruised on Royal Carribean's Majesty of the Seas which sailed from Miami to the bahamas On 9-27-04 and returned on
10-01-04 and it was the cruise from hell.
Royal Carribean in their literature advertise quicker and easier
check in and boarding.
The following is their idea of quick and easy.
We drove to the port and parked at the parking facility directly across from the terminal the ship was to be docked and where we were directed to board only to discover our ship was not there but a different Royal Carribean Ship that wasn't boarding passengers that day and we had to wait for a bus to take us over to the other side of the port to register.
We waited over an hour for the bus because they didn't have enough buses; and then had to load our own lugage into the bottom of their bus and then unload it at the other terminal which is something they are supposed to handle.
We we got to the other terminal we had to wait over an hour and a half to get checked in only to find that now we had to wait another 30 minutes for another bus to take us over to the ship which was close to the original terminal we started at.
Once there we were forced to stand in line outside in the hot sun without even any water for over another hour just trying to get on the ship.
Finally after about 4 hours we finally got on the ship. This is Royal Carribeans Idea of Fast and easy Check In.
Only after boarding did we discover that the sailing time had been changed to 3 hours later than contracted which actually turned into 3 hours and 45 minutes late. We also discovered that they had eliminated one of our ports of call without providing an alternative replacement or crediting us with port fees associated with this port.
Eventhough I had called their customer service on the saturday and sunday before departure to verify the status they never informed us of any of these changes and made no offer to refund our money if we didn't accept the changes. They didn't even inform us of the late departure until we were already on the ship.
Since the ship was late in leaving it was late getting to Nassau which cheated us out of time their. We were cheated out of 4 hours of cruise time. We were cheated out of a port of call and the associated port charges.
We didn't even get any evening stateroom service the 1st 2 nights of the cruise which we were supposed to receive every night.
To top it off 3 weeks earlier I had contacted their special needs division to request a fan be placed in our stateroom due to my wife's breathing difficulties at night and I was promised it would be placed there. When we got to our cabin it was not there and when I inquired at the pursers desk about this they were argumentative and claimed they didn't have any and only decided to help after being told of legal actions if they didn't provide what they had promised.
Royal Carribean did not provide what they advertised and what we had contracted for and didn't even offer the passengers any apology or consideration of the hell they put them through on this cruise.
Every passenger I spoke with on this cruise was angry with the way Royal Carribean Had treated them.
Royal Carribeans excuse at the terminal was because of hurricane Jeanne they had more ships at port than normal but that doesn't hold water since they had ships that wern't boarding docked at terminals that could have been used for our ship that was boarding.
The passengers on the Majesty Of The Seas were the only ship where the passengers were put through this hell.
They could have at least notified in advance the passengers to let them know of the problems they would have and offer them a refund if they didn't find it acceptable.
I have attempted to contact their Customer service but don't even get a response from them.
This was our 3rd cruise and 1st on Royal Carribean and it will probably be our last on Royal Carribean because the other cruise lines treat their passengers far better.
This cruise was our 29th aniversary cruise (which eventhough they were informed of this made no acknowledgement which our other cruise lines did for us) and Royal Carribean Ruined it.
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