Complaint / Review
The Paramount Hotel NYC / Highgate Holdings
It's not twice as nice to be made to pay for your hotel room two times!

I made a reservation for this hotel through price line, which is when the hotel then put a hold on my debit card for 238 dollars.

When I checked out of this hotel I asked if I could pay in cash and if so when the funds would be released. I was assured that the moment I checked out the hold on my funds would be released from my debit card.

I paid my bill in cash, in full, which I have a receipt for.

The next day I took note that the funds had still not been released and inquired at their front desk and was again assured that yes they had been released.

I contacted my bank card holder, and they informed me that the hotel had NEVER contacted them to release the funds.

I again contacted the hotel and they asked me for my banks number as well as mine and that they would personally contact the bank to have the funds hold removed and that they would contact me back.

They never released the funds and they never contacted me back.

I have sent numerous emails without response, come to find out that the email address for their customer relations dept has been disabled (wonder why?) and after much research found an email address for them, since obviously phone calls don't work. I finally received a response back, again that they would look into it.

The funds have still not been released and my bank has informed me that they were never contacted.

This hotel has not only shown the lowest regards for it's customers with their unacceptable behaviors, they have been considerably inconsiderate as to anything in regards to their customers and this has caused me a great financial hardship, especially in this economy. While 238 dollars might not seem like a lot to some, I am a single mother to 3 children who receives no child support, no assistance whatsoever, it is a lot to me, and has actually caused me to have to cancel going to work as I can now not afford to book another hotel to go to work, as for my work I have to travel.

This is completely unacceptable, and a disgrace that a hotel of this magnitude would actually rip off a customer, much less a single Mother to three. Shame on them!