We stayed at the Econo Lodge Somerset on a Sunday. We booked this through Travelocity. Upon check in we were notified that the pool is only open 8am - 4pm on Saturday and Sunday. That makes no sense since check in is at 3pm. (And, we didn't check in until a little after 4pm.) We immediately called Travelocity. They put us on hold for 10 minutes when they called the hotel. The hotel staff refused to let us out of our reservation to go somewhere where the pool was open. They said that the info about the pool was on their website. It turns out that it was, but it was not on Travelocity's website! Then later we learned that the restaurant and lounge were closed on Sundays. This info was also not on Travelocity's website either. If they are going to book rooms then they should have updated info. Even after speaking to customer service @ Travelocity and making them aware of this they did not update this information on their website. This ruined our trip. All Travelocity could do was offer me money off the next time I book a hotel through them. Great! That is just what I want to do!
0 comments