Following is a letter that I sent to Orbitz after a reservation with a hotel.in short, I booked a room with Orbitz, arrived to check in at the hotel, found roaches in the room, told the hotel staff that I would not be staying, had them tell me they understood and would be able to receive a refund. I then proceeded to spend the next six days trying to get a refund from Orbitz only to get the run-around time and time again. Finally, talked to a supervisor who told me that I would not be able to receive a refund because the hotel would not approve it. Thus the following Email to the supervisor:
Hello Sebastian,
I am happy that you provided your Email address, so that I can send this Email to you. As you already know, I am extremely disappointed with Orbitz at this time. The customer service that was provided in my case has been absolutely abhorrent. It's nice that you and your agents apologize continuously for all that I've been through when we are speaking by phone, but customers do not care to hear apologies. They just want you to resolve their problems.
If you check records, you will note that I have used Orbitz several times in the past. That will never happen again. Moreover, I will make it my personal mission to daily find some new forum to post the type of service that you provide when your customers have problems. You fail to see that by satisfying customers, you ensure that they will return for more business in the future. That is not a very intelligent way to run a business.
My personal campaign against Orbitz begins today!!
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