I purchased airline tickets from priceline.com. They charged my credit card, but did not send me an e-mail with the ticket info. They sent me no ticket, nor any information. I attempted to contact them several times, but could not work my way through their automated system. The first time I got to talk to someone was after the flight, when I disputed the charge on my credit card. They said no refund because the flight had already taken place. I fought and fough and fought. The Better Business Bureau was absolutely no help. I will never again use some discount travel site, nor United Airlines since they were the airline that my supposed ticket was with. They said they can't do anything because it was a priceline ticket. If I ever meet a priceline employee, I'll get my money back the hard way.
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