I recently booked a vacation with Ramada Plaza Resorts Orlando/Ft. Lauderdale Vacations. I was very disappointed with this vacation, as it was advertised as a spectacular vacation package and the vacation of your dreams. This could not be further from the truth. The original document sent to me was a $1600 travel voucher (*voucher based on full retail value of all components purchased separately).
The difference I paid for the vacation to Ramada was $1396. This means that Ramada is advertising a $2996 vacation package, but the value of our vacation was nowhere near $2996. I also looked up the retail value of the components of the vacation separately, and Ramada seems to be making quite a profit off of this spectacular vacation. Ramada should not be advertising a $1600 travel voucher because customers are paying every penny for this vacation package.
When my husband and I arrived in Ft. Lauderdale, Ramada Plaza Resorts, it was a junky hotel 25 minutes from the beach. They checked us into a dirty room with the tiles falling apart in the bathroom, no towels, opened mouthwash, no shampoo, and paint was chipping on the walls which were supposed to be white but were yellow. Might I remind you that the representative that sold me the vacation over the phone, Matty, told me it was a new resort.
My husband requested to be moved into a new room of course, and 30 minutes later we were still in the same room so I decided to tell them instead of ask to be moved. They immediately moved us into a better room but we repeatedly requested towels over the next couple hours and finally decided to call a manager. The towels arrived after speaking with the manager, but I thought at a resort, room service should be automatic. People should not have to contact a manager to get towels to take a shower.
Also, our air conditioning in the new room smelled like a skunk and the water from the shower was dirty before we got in it. I was tired of complaining and spoke with other people staying at the hotel. They validated my complaints, as they had dirty water in their rooms also. This should be a health code and is not spectacular at all. Every day and night at the Ramada, the buffet food that was supposed to be hot was cold. I could not believe Ramada would tell me my vacation was booked at a resort, and give me a dirty hotel.
The video Ramada sent that advertises the vacation package says these words exactly: First Class Ramada Plaza Resorts Orlando/Ft. Lauderdale vacationVIP Treatment you deserve
We took a tour of a resort property while staying in Ft. Lauderdale we knew we had to do the tour and it is in the contract and our itinerary, so that was not a problem. We were excited about the cruise and excited to get out of our horrible hotel, which was advertised as a resort. We had fun on the cruise the service was excellent and the food was delicious. Our room, however, was like sleeping in a box.
The Frequently Asked Questions Page Ramada sent to us clearly states that: Accommodations on the cruise ship are cozy staterooms featuring a private bath We had a showerhead in a 3-foot by 4-foot bathroom, but no bath. The representative who sold me the vacation, Matty, also told me to visit Atlantis while in the Bahamas, but when we got there they said that Atlantis was a private resort and we could not go there. The cruise ship also advertised shore excursions on the Bahamas, which we purchased for $53 per person because they told everyone on the cruise ship that all beaches were privately owned and if we wanted to go to the beach we would have to book a trip through them. When we got to the island, there was a public beach, Paradise Island, so I was disappointed that we were lied to.
When we arrived in Orlando, we stayed at the Amerihost Resort. It was a nice hotel, but still not a First Class Resort. The part of this trip that was the most disappointing was when we checked in at the Amerihost Resort.in the Ramada Plaza Resorts Orlando/Ft. Lauderdale Vacation Package, the contract clearly states: INCLUDED IS A CHOICE OF EITHER TWO (1) DAY PASSES FOR TWO ADULTS TO DISNEY OR TWO-2 DAY PASSES FOR TWO ADULTS TO UNIVERSAL STUDIOS ORLANDO (RECEIVED AFTER TOURING A RESORT PROPERTY)
Ramada breached this contract because they refused to give us the passes to Magic Kingdom or Universal Studios Orlando. The manager, Bill, refused to give us the passes unless we took a vacation ownership tour in Orlando. This is not part of the terms and conditions of the contract we agreed to. We took a vacation ownership tour on the second day of our vacation in Ft. Lauderdale as stated in the contract to receive the passes. We contacted the travel agent from the Amerihost about this issue, and the agent transferred my husband back to the Amerihost Welcome Center.
This is completely unacceptable behavior by Ramada Plaza Resorts employees. We paid for ourselves to go to Magic Kingdom and want to be reimbursed for this excursion. It clearly is included in the vacation package, and Ramada broke their obligation to supply those passes to us. The vacation my husband and I took was far from spectacular and we feel that our vacation for the year was wasted on mediocre travel. We would love to take a spectacular vacation, and plan to do so in the near future.
If Ramada decides they do not want to handle this issue, we will never be booking through Ramada again and plan to take matters into our own hands with the help of a lawyer. The total amount we spent on this vacation package out of pocket was well over $ completely unacceptable for the value of the vacation supplied to us.
Nerissa
Waldorf, Maryland
U.S.A.
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