My daughter and I have booked a flight to the Philippines through orbitz 8 months ago. Now 2 months before the flight, I was informed that the returning flight was changed. Asiana airlines changed the second leg of the flight from Korea to Chicago to the next day while keeping my flight from manila to seol the same date, and the same with the last leg of the flight. So basically the only flight that got changed to a different day was the second leg while keeping the rest of my flight the same. Long story short, I would have had to stay in Korea for 2 days. I was told to calll Orbitz back 5X before it was fixed and spent almost 10 hours on the phone while doing so. Everytime I called, I was told I had to call back in an hour, and evrytime I did, I have to explain all over again why I am calling because I get different person everytime. The 3rd time I call a man named Paul actually said to me in a very rude tone that it is not Orbitz responsibilty because they were not the one that changed the flight, it was the airline. (Great customer service I thought) and by the way, I trained my staff about customer service almost everyday. All in all, my family travel alot and I can tell you that this will be the last time we will use Orbitz. What little money we save, we lost by spending a lot of time trying to fix the flight.
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