Incedible long wait times when you call, min 20 minutes EACH TIME I CALLED. They must do it on purpose to dessuade people from calling.
Flights get cancelled and they don't advise you!
The employees talk to you like your an idiot
When they offer alternatives to cancelled flights be very careful because they won't tell you u are allowed a refund, there was a better flight, but they wouldn't give it to us, they wanted us to pay a fee... This kind of thing has happened with Expedia and they will absolutely make sure u are happy with the alternate flight. These guys have me getting up at 3:00 in the morning for a flight... I don't even know if I PHYSICALY CAN!
Between rude employees, long wait times, cancelled flights, HORRIBLE HORRIBLE...
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