The last 4 times that we used United our existing reservation was changed to flights with longer layovers and longer flight times.
Not even one flight that we had booked in advance remained as we had booked it, the new flights that were "created by the automated system" resulted in up to 2.5 more time on the road. There were alternative flights with even shorter flight time / layover time than originally booked but United did not want to book us on these flights, only for a fee and for paying additional fare.
We suspect that there is a system behind it, especially since they seem to do it all the time. Its not an exception when United changes a scheduled flight, it is the rule. You buy a flight that should take you from A to B within 6 hours and after you pay for it you get a different flight that takes you from A to B within 8 hours.
Imagine if you buy a 36" TV, you pay for it and when you open the box you find a 32" TV in it with a note "it does not make any difference, you got your TV" For United the shorter flights are more valuable (thats why they are asking for additional fare) but they won't give us any refund for changing our existing reservation to longer flights.
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