We received notification an hour before scheduled pick up that our friend's shuttle ride was cancelled because the van broke down. We were already on the way to our pickup location. As it turns out, a competitor had a scheduled pickup at the same location and if Florida Shuttle had called a partner and transferred their scheduled pickups, we could have gotten transportation from Fort Pierce to Miami for the same price. Unfortunately, the competitor wouldn't take a last minute reservation and so we couldn't use them. As it was, we were left without a back-up plan at 8 am on a Sunday morning when everyone was closed and we were unable to book another options. So, we had an unexpected 5 hour car trip to deliver our friend to Miami so he wouldn't miss his cruise. I can't imagine why anyone would depend on Florida Shuttle Transportation for vacation or business needs. Even when they could have provided a back-up for their customers, they didn't.
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