I am adding to a negative evaluation of this company that is already submitted.
I called the afternoon before my scheduled departure—Sat., 2/25 at noon—from Ft. Lauderdale airport to Orlando airport. I was told that I would be called 15 minutes before the van was to arrive. I got to the scheduled pick-up place early, never received a confirmation call—and waited and waited, with repeated attempts to call the company, for the van to arrive. There was one other passenger, and we had difficulty communicating because she spoke only Spanish, but she was clearly agitated, as was I. I was unable to reach a dispatcher, though I tried repeatedly to call.
Finally, the other passenger was able (I don't know how) to learn that the van was arriving from Miami. It came—at 1:30. The driver said he had recently been hired and had been instructed to start his trip from Miami. I want to state that the driver was fine, and he got us to Orlando in the expected 3-1/2 hours. Luckily, I did not have a plane to catch—had I, I would have missed it.
Since this event, I have called the company several times and have received no response—no apology. Apparently, they feel no obligation to meet their schedule or to be cordial to their customers.
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