We purchased a package on Expedia.com and selected their Trip Insurance. (Hotel and Air) We had to cancel our trip due to scheduling conflicts. Expedia refunded us the hotel portion of the trip in full and gave us a credit on the air towards future travel. All is good so far. About a month later, which is today, we found another trip and started the process to book the trip online. I got to the last page before you enter the credit card number and it gave me an itenarary number. I then called Expedia.com to give them the intenarary number, so they can apply my credit of the airline portion from the last trip to this trip. I had found another package that included Hotel and Air for $4200.00. The Expedia rep informed me that the package would have to be booked seporatly, instead of together and the price was now $4900. I asked them why and they told me it was because of there system would not allow them to apply the credit because it was airline only. I told them, " Look, I originally purchased a package, flight and air, purchased trip insurance, had to cancel, now I am rebooking the trip, and you are telling me that it has to be booked seporatly then before because your system cannot apply the credit? If I originally purchased a package, and I had to cancel the trip, why would I not be able to purchase another package and get them to apply the credit. The TRIP INSURANCE is a scam if you buy a package. Now, it would be fine if I intended to just buy a plane ticket, but I don't buy plane tickets directly from Expedia. I buy plane tickets by themseleves directly from the airlines.
Bottom line is, Be sure when you book a trip, you are able to go, because Trip insurance is a scam, and they do not disclose it properly. It is false advertising. I almost compare this to going into a store and buying a shirt that is onsale for $100.00... 2 days later, I decide that I do not want the shirt, and I want to exchange it for another shirt that is onsale for $100.00. But the clerk informs me that I would have to pay full sale price for the shirt, instead of getting it for the $100 price that it is on sale for, because its a credit. Expedia trip insurance is a scam. Dont use Expedia!
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