Complaint / review text:
On February 27,2004 I responded to a promotional ad (Promo code ADV-4) for a Caribbean cruise for $139.00 per person and the representative took the information. I requested 2 packages that should have been for 4 people and gave them authorization to deduct $560.95 from my checking account. I received the package in the mail and it was very confusing and did not have anything about a cruise in the package.
I sent the package back Federal Express on March 27,2004 and requested a refund within the 30 day period. I told them that the package was too confusing and just wanted a refund. I even sent the package overnight so that it would not be late (past the 30 day limit).
I received a letter back from the company dated April 27,2004 from Samatha Adams a Customer Relations Representative stating that they are unable to give me a refund and returned the same package I sent back to them back to me. I thought okay I will send the information to Infinity Incintive Group and try to get this cruise I had already spent money on. When I finally contacted someone (Shawana) at Infinity the told me that they could not get me a cruise and that I needed to speak to someone at TravelUnion.
I have called Travel Union several times and never once did I get to speak to a supervisor who could authorize my refund. I spoke to a Jennifer on Friday June 11,2004 and she told me that someone would contact me concerning the wrong package that she did not have authority to grant my request and she would have a supervisor contact me on Monday. I gave them 3 numbers where I could be reached. No one ever called me. I called again on Tuesday June 15,2004 and was told that everyone had left for the day.
I called Travel Union again today (6-17-04) and spoke with Jennifer again. I asked to speak to a supervisor and she then told me she was a supervisor and could only give my request for refune to a review committee that meets every 90 days. I asked who the owner was and was given the name Mark Jacobs I asked to speak to him and was told he was unavailable so I asked to be transferred to his voice mail. Jennifer attempted to transfer me to his number and I was sent back to the main computerized message service so I enter the codes to get back to the customer service department. This time I was told that Mark Jacobs did not have voice mail.
I have also sent this report to the Better Business Bureau.
I should have known that this was a fraudulent company and never should have attempted to do business with them. I think that everyone should know about these companies and to check them out before they give money to anyone. It is sad that I invested $560.95 to find this out. I hope it never happens to anyone else.