Dear Sir:
The following company:
Infinity Incentive Group
P.O. 3479
Lake Havasu City, AZ 86405
WEB Page: http://www.infinityincentives.com/
Phone Numbers: 1-866-333-7305 (Customer Service)
1-800-309-6192
Offered a free travel promotion to anywhere in the USA.in order to do this, they requested a $100 prepayment to cover service fees and taxes.
We were given Pin # P158623 and sent the paperwork for a travel request. It was not possible to return the paperwork in time because I was on vacation. Due to a number of restrictions, it was unlikely that we could book travel to the specific place and date we required.
I called Customer Service and requested a refund of my $100 deposit fee. They indicated I should put the request in writing. I sent a letter on July 7 requesting my refund.
I called Customer Service on 08/12 and asked why my refund was not sent. They indicated it would take 8 weeks to process. It is now over 8 weeks.
I have tried again to make contact with Infinity Incentive Group again via both phone and E-mail. No one ever answers the phone and clicking “9” does not work for leaving a message. I also sent E-mail through their WEB page but have received no response.
You will note that there are a number of complaints against the Infinity Incentive group at:
Http://usashameboard.com/complaints/no-refund-c42894.html
I need assistance in securing my refund and would appreciate your help.
Very truly yours,
Lloyd M. Uhler, Jr.
1300 Glen Cove
Richardson, TX 75080
Phone No. 972-690-9518
E-mail: [email protected]
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