In July I booked 2 rooms for the weekend of On Aug. 12-14th 2011 at the Howard Johnson hotel 1010 S Freeway Tucson, AZ 85745. I paid with my Military Exchange Card. Upon arrival on the 12th we pulled up next to a truck that had dropped off 8-10 illegals to the room next to us and never came back. Then we went into our room, the room was dirty the beds were broken, the bathroom was filthy. There was even blood on the walls in the bathroom. We called the front desk and they would not move us to another room or clean it. We left to get dinner, when we came back the people in the room next to us were smoking pot and it was coming into our room through the vents in the bathroom. Our room was filled with smoke. Then I went down to the office to complain and they still did nothing. The following morning I got on the Government Vacation Rewards website and booked another hotel room for the following night (Aug 13th) at another hotel. That hotel cost me twice as much but was the only one available.
After returning home I contacted GVR they informed us we would have to send a letter explaining what happened. I sent the letter and after not hearing from them I contacted them again. They claimed they never got the letter, so I sent it again. Still nothing! Then I went on their facebook page and I posted my story on their page, hoping they would be able to help. It cause a bit of a stir because many people commented and have had similar problems. So what does GVR do??? Take me off their facebook, and block me so I can not leave comments. So not only did they promise to contact me by Monday Jan 16th to resolve my problem, and didnt call. They made sure I cant let anyone else know how crappy they are!
I can not believe that that government rewards would offer such a hotel to our family to stay in.
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