My wife and I entered a LatinPass (now GlobalPass) one-million-mile promotion, which we successfully completed. We encountered problems when mileage from TACA airlines was not credited to our accounts in a timely manner, and we requested guidance from LatinPass. Their agent told us to contact TACA and make sure that they had the correct records, which we did. A similar procedure was required to qualify for hotel credits in the program.
We were subsequently denied our reward on the basis of "double dipping, " even though we followed the LatinPass agent's instructions.in fact, we did not claim all of the mileage that we could have (e.G., hotel stays, car rentals). The legal representative from TACA has also informed LatinPass that in their opinion we neither intended to nor did we double dip. LatinPass (Guy Booth) still refuses to award us our two million miles.
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