My father in law travel from omntreal toronto el salvador with taca he ask to be assisted he has a problem with his knee a and he never got the service not only that they left his bagages in toronto 3 day later they dont know were the bagage is. The excuse they give him were that the airplane was over loaded, that he had to pick up the bags at toronto and transfer them to taca, and the last one that it was air canada faute that they were not on time and he was more than 3 hours prior to his departure in the airport fanny hu, how big companys have the righ to make any excuse.
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