I recently purchased a Disney Getaway package from Holiday Management Group and found many elements of the package to be misleading and pricey.
First, the so-called free stay in Las Vegas actually has a surcharge of $60.00 per night on the weekends. Representatives told me that weekends were included in the deal.in addition, there is a $10 processing fee just to receive the form for the Las Vegas vacation. Secondly, the Travel Lodge Main Gate East is not the well over $100.00 value per night that representatives said it was. I was able to book this room through Hotel.com for the rock bottom price of $55.99 per night during my desired travel dates.
I immediately called to cancel, and was told the steps to take in order to receive a refund. After 2 months, and no refund, I called again and spoke to a Doug AAron. He informed me that my request was denied. I asked to speak to his boss to which he said that he was in charge. He tried to give me other options rather than honor the companys refund policy. I felt totally scammed and under no circumstances was he willing to refund my money.
I was taken for approximately $400.00. The old saying of "if it looks to good to be true... It usually is" definitely applies to the company. I am still searching out legal ways to address this situation and to put a stop to this company's dishonest, totally bogus, and deceptive way of doing business.
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