The website changed my search airport from Tucson to Phx, and I ended up buying two tickets flying out of Phx for my brother and nephew for a flight departing at 6AM, meaning they would have to leave Tucson at 2AM. I buy tickets and hotels online often, and I've never had a search change the airport on me, so I only looked at the times, not the city.
Since my credit card was used for someone else's tickets, the confirmation email states that I will receive a phone call or email to verify the purchase. I will not verify the purchase because the site mismanaged the search. I do not want these tickets. I need the order and charges reversed, but I have not been contacted by any means to do this. This happened four days ago. I have read other awful reviews about the customer service and am now worried that the verification process is not real.
My booking number is 7304877, and the charge is $829, which I can't afford to lose. I'm hoping someone from the company will contact me. I've failed to reach anyone so far who can help me. I'm hoping MeasuredUp can work a miracle!
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