I am writing to let you know that I am completely dissatisfied with the service I received through Cheapoair. I purchased tickets on 11/4/08 leaving from Orlando to Ottawa. I received a call four days later that they couldn't issue my tickets due to the price change. First off, I could barely understand the person that called me due to the language barrier so I had to hang up and call back. When I called back I was told that they contacted the airline and my tickets could not be issued. You should now allow people to enter their credit card information and give them a booking number if tickets cannot be issued. The gentleman I spoke with could not help me at all and said there was nothing he could do but possible get me other tickets for about $500 more. Working for a business myself we strive on maintaining good customer service, however, what I received from Cheapoair was beyond horrible. I was told that I needed to contact the airline. When I contacted them they informed me that their affiliation with Cheapoair was not very good and that they recommend that I don't purchase tickets through you. You simply take screen shots of their pricing and attempt to purchase the tickets while not keeping current with the pricing changes. This I feel is not good business practice. I ended up purchasing the exact same tickets through the airline directly for almost the exact same price with great service. When I called Cheapoair to let them know to be sure everything was cancelled they informed me they would charge me $24 each ticket which was non-refundable. This is a disgrace. You cannot provide me with the tickets but yet you can charge me a fee? This is fraud. The person I spoke to by the name of Andrew advised me there would be no charge and my flight would be cancelled after I had to argue wi th him for several minutes. I have also informed my credit card company that any charge of the sort is fraudulent and not to allow it to pass through. I am very dissapointed that such a popular website would provide such horrible service. I hope that you can improve in this area as I wouldn't want someone to experience what I had to experience today.
Jennife
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