» Traveling & Tourism » Complaint / Review: Carnival Cruise Line - Bad Information from Agents. #661698

Complaint / Review
Carnival Cruise Line
Bad Information from Agents

I recently decided to take my first sail with Carnival Cruise Lines. Our whole household have now been utilizing Circus for more than 15 years. I had been within the military and so I didn't have time for you to travel since I have remained used to battle zones. My loved ones was thrilled this was the very first time in more than 20 years our whole household could meet up. Our cousin and her spouse had equally retire in the Navy and myself in the US Airforce. All of us offered 30 years each. I'd never sail and everybody explained it'd be considered a excellent time. I pay attention to my Carnival Cruise Broker. (Raul Lorie) He advised me that I had a need to sail was a birth certificate along with a picture identification. I'd examined with him on 3 differing times about that info. He insisted this is all of the paperwork I'd require. Well after waiting weeks to depart. My spouse and that I came with my buddy and his new spouse in Miami Florida. We simply used 2 times touring right down to Ohio because we desired to do the journey top class. We remained in excellent resorts close to the interface. We reached the interface and examined in. Simply To have Carnival Cruise employees inform me that my spouse wouldn't have the ability to sail since her birth document was released with a clinic. It was the very first time we'd noticed these details. We didn't print-off our boarding passes or baggage labels since my cousin did this for everybody touring about the sail. My loved ones had reserved in my opinion 9 rooms about the Carnival Glory departing about the 13th of Feb. The majority of household was honoring some form of wedding. The Carnival broker advised me that people required my spouse essential certification card. We named our child at University and requested her to visit our house and obtain the card sent to Circus. We did this simply to have Carnival change their thoughts and state this isn't adequate. They explained and my buddy that it had been a immigration regulation and they might be fined by authorities. The broker (Dominque and Jason) informed us to-go the immigration office at the conclusion of interface and requested them to check out our paperwork to determine if we're able to return in to the US. I got my automobile out-of parking at a price of 20.00 dollars. I visited work and talked to Official Morrell and also the Main and Lt responsible for the change. They stated we'd more paperwork than required. (Birth Certificate, Marriage License, Military identification, Condition Problem Driver's Permit). They real named Carnival Cruise Lines for me personally and talked to Evette. They told Evette that my spouse paperwork was good to obtain back to the united states without issue. Evette informed them to deliver me back again to ship that people just had 2 hours left to obtain about the vessel. Today we reached 9:45 and also the vessel leaves at4:00 Pm I returned towards the interface and visited the departure office to determine Evette. They paged her and he or she arrived and explained. She'd to visit the Boss Workplace to tell them we were removed by Immigrations. After waiting almost a time and half another Broker arrived and explained that whatever immigrations claims that Carnival Cruise Plan (PLAN) is the fact that they don't permit clients to sail on Hospital Birth Certificate. No real matter what our Carnival Cruise Broker informed us. Therefore we lay watching the vessel leave. The brokers were simply providing me and spouse the run-around. I told them-they held us there all day long. They mentioned we're able to have remaining anytime. I told the broker it was not the case given that they had our baggage onboard the vessel also it hadn't been delivered to us. A couple of seconds later many porter arrived by me with my luggage and that I believed to them that's my baggage. They real decreased the bags and quit with no single-word. Today my spouse has cancer and that I am eliminate vet. I expected for support using the bags however it arrived on deaf ears. We fought to obtain our bags back steps and packed in to the vehicle. The broker explained to truly have a good journey home which I really could travel to Nassau on Thursday and meet up with the sail there. She described this could provide my time for you to obtain a great start certificate for my spouse. Today the birth certificate she meant to use was used-to enter the military, get married, authorized to vote etc. So we left to mind back again to Columbia SC. It got us nearly 2 times to obtain home. After I got house about the 14th of Feb. I named our broker to allow him learn about the problem. He insisted that the clinic birth document was good-and he might contact very first thing about the 15th to obtain this fixed. Today my whole household is about the vessel as well as their sail was broken because we weren't there to savor it together. Your broker didn't contact us like he explained he'd. I finished calling him. After remaining on-hold and needing to contact 4 occasions I eventually got to Circus. Carnival cruise stated that we'd just obtain a reimbursement for the taxes and dock costs. Your cottage cash my dad put in each cottage could be dropped aswell. My dad gave us 1500.00 for holiday present for the use while about the sail. Nicely after resting in the home for just two times and lastly persuading my spouse to travel to Nassau and catch-up about the crusie. We acquired her birth certificate from GA on our way house. I visited the Airport to purchase the seats simply to discover I will travel to Nassau on delivery certification as prior informed in my experience by Carnival broker. And so I named Carnival again to tell them I had been provided more poor info. The Boss explained there is another issue with flying to Nassau. Because our vessel was in SAINT Jones in the place of Nassau. Today after exactly what has occurred no reaction from Circus whatsoever. My children has reported aswell. Nevertheless No reaction from Circus after waiting greater than a month. I notice they've lots of grievances to deal with. I've A GREAT Recommendation for Circus. Do the best point by your visitors and you'll possess a lot less grievances. It will take decades to generate a person but just a few moments to reduce one or never get one in my own situation. I simply wished to allow everybody understand how Circus addresses their Veterans and Cancer Patients. A cruiseship is only a flying RESORT. I've never obtained such bad support from any organization on the planet. I've vacation all around the globe in my own previous 30 years within the military. I'd expect an answer right now or atleast a phone or notice or mail or anything. Doing Nothing is undesirable. Cheers for nothing apart from poor thoughts.

Offender: Carnival Cruise Line

Country: USA

Category: Traveling & Tourism


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