Circus is just a rip-off. Our sail was planned for September 11 to 16 from Ohio. Around 10:30am about the day of our planned starting, I obtained a phone from the Carnival representative declaring the vessel (Future) would be overdue docking which I ought to not are accountable to the interface before 2:30pm. I had been currently in path to the interface. I reached the interface around 12:30pm. I really could obviously observe Circusis Future vessel. When I was getting away from my vehicle along with a guy found get my baggage in the shoe, my mobile phone called and again it had been a another Carnival rep using the same discussion whilst the first repetition. I requested the guy when the vessel I had been taking a look at was the best vessel and he responded "YES". The Carnival representative insisted it had been not the vessel. I told the repetition that I'd call-back I had been heading inside to discover without a doubt. The guy assured me which was the best vessel about the pier and focused me to departure. When I popped the doorway I had been provided a notice telling me that my schedule was transformed from Jamaica to Bahamas as a result of breakdown using the vessel's space system. I requested the employee who had been providing the brochures a couple of questions concerning the change and he or she advised me the vessel malfunctioned a couple of days earlier also it hadn't been set.By now I had been mad. If Circus understood a couple of days before my planned starting day then it had been their obligation to inform the clients. They did not do this and were nevertheless not sincere about the evening of the starting. I discussed a cottage with 1 additional person. We required a reimbursement and was informed that people were just eligible for a $273.00 reimbursement despite the fact that we settled double that quantity. It was my initial sail and you will be my last with Circus. They're truly recovering from on the guests. I approached visitor services and was informed there is nothing they might do. More than 1,000 signatures were gathered on our sail and also the woman who gathered the signatures published to Circus and also the BBB. Circus just apologized for that trouble and provided A - 20% discount on the potential sail. This really is undesirable since the Jamaica cruise was higher than 20% of the Bahamas cruise. Customer support was horrible aboard the vessel. Why is them genuinely believe that I'd wish to cruise together later on? I'll never cruise together again. I don't suggest one to cruise with this specific cruise line.
Janetha Dean
[email protected]
Atlanta
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