Usacomplaints.com » Traveling & Tourism » Complaint / Review: Carnival Ecstasy - Poor Customer Service. #454666

Complaint / Review
Carnival Ecstasy
Poor Customer Service

I had been about the 4/27 sailing of the Carnival Inspiration. I'll NEVER cruise Circus again whilst the consequence of poor people knowledge I'd. Please realize that should you cruise Circus, you're going for a risk on should you may have a great or negative experience. Your first encounter was great, and that's why we chose to consider the 2nd sail.

First, I would like to state that I'm not angry our two-port calls to Mexico were terminated because of Swineflu. I am aware that occasionally things such as this occur. What I actually donot realize is Carnivalis insufficient info and patient in reaction to this case.

They insisted right from the start that people might visit Mexico since there have been no instances of Swineflu where we heading. Subsequently, they created an statement that there might be modifications to the locations of phone and we'd be informed the ultimate choice by 5:00 pm. At 5:00 pm, there is no solution from Carnival... Despite the fact that I later found they'd previously published for their site they had terminated all excursions to Mexico. We did not find this out till 8:00 pm. We were not informed if were likely to another interface or that people wouldnot be producing any stops at-all-that we'dnot be likely to Mexico.

We received as small information as you can, the Chief never arrived base in public places to provide any info-which managed to get appear to be he was covering from everybody, we were left to speculate every day if we'd be likely to another interface or not and also the actions which were prepared weren't enough to accommodate all the people caught about the vessel for 6 times! The sail after us was expanded by two times and transformed their interface calls but Circus has declined to complete something for all of US. They'dnot actually provide us a discount in the club while onboard or perhaps a discount on the potential sail. We've voiced to 2 Carnival reps who might care less. This is exactly what you're obtaining whenever you guide a Carnival cruise

P.S.-When Compared With additional cruise lines, the meals on Circus isn't excellent.


Offender: Carnival Ecstasy

Country: USA   State: Texas

Category: Traveling & Tourism

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