Usacomplaints.com » Traveling & Tourism » Complaint / Review: Carnival Cruise Lines - Extremly poor service. #228827

Complaint / Review
Carnival Cruise Lines
Extremly poor service

My partner and that I recently cruised about the Carnival Independence, a fresh vessel which left from Rome, Italy. It was our dream holiday, a-12-morning Mediterranean cruise visiting France, France, Sicily, France and Spain. But our desire journey rapidly turned our worst problem. Everything started whenever we skipped an association stateside because of weather delays. We were placed on another trip and our bags were dropped in-transit. Whenever we came in Rome, we instantly created a state with this flight and we did the same on board the Liberty. We were guaranteed our bags may likely meet up with us within the first or next interface. They did not. Actually, my spouse did not obtain his baggage for 10 times! I never received mine. Upon arrival in the Rome airport on our way house, I had been ultimately ready to find my baggage which based on the flight label have been resting at that airport for 11 times!

About The Carnival Independence, we were repeatedly informed from the pursers Circus had brokers within the airport checking for bags everyday. If which was the situation, why were they not able to discover mine? Perhaps simply because they were not really searching? Our bag had a carnival label onto it using the boats title and my title that was noticeable in the the top of carrier. Additionally, there is another label with my title and tackle noticeable in the exterior, along with a backup of my passport was positioned within the carrier. The carrier had been kept from the Spanish flight, Iberia, who we were initially planned to come quickly to Rome on. Nevertheless, whenever we skipped our link, we were placed on Air France instead. We repeatedly requested Air Italy brokers in addition to the carnival pursers to inform their people in Rome to find with Iberia. Obviously, they did not.

Along with the luggage difficulty, Circus declined to complete something to create our predicament a bit more manageable. Particularly, we questioned when they might clean our clothes for all of US because we just had 2 modifications of clean garments, which got only a little smelly following a couple of days. They declined. Additionally, during Venice, we were informed our bags have been submitted there, however the customs brokers were declining to produce the bags to Circus. Therefore we questioned when they might purchase a for all of US to-go and obtain our bags. They said no. We went with two additional partners who have been likewise absent baggage and we settled 70 Pounds for this journey. We got cabis. We didnot find our bags there, however the other partners did. Circus declined to pay us.

Upon our go back to the Claims, I published two characters, someone to Air France plus one to Circus describing the details of our journey and requesting payment. From Circus, we required to become returned for 1 / 2 of what we'd taken care of the journey. We simply obtained a notice back declaring that they're not accountable and can't provide any payment. Common. Obviously, we shall NEVER sail with Circus again! Not just that, we shall allow it to be our lifeis objective to create as numerous articles we are able to and inform as many folks once we can how terrible our encounter was hoping that they'll never sail Carnival both. We were really dissatisfied with anything about that sail. Aside from the luggage, anything was over priced, the support was average and also the everyone was frequently rude. I really hope that everybody considering a Carnival cruise may critically contemplate choosing another cruise line. We went with Circus since it was the least expensive. We currently understand why.


Offender: Carnival Cruise Lines

Country: USA

Category: Traveling & Tourism

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